Best Price Guarantee

At Harvey Norman, we monitor pricing every day on a huge range of products.

We will BEAT any genuine competitor's advertised price on the date you purchase, or within 10 days of purchase when your claim complies with Harvey Norman Best Price Guarantee Terms outlined below.

Harvey Norman Best Price Guarantee Terms & Conditions ("Terms")

  1. The Harvey Norman Best Price Guarantee must be read subject to these terms.
  2. Harvey Norman in Malaysia is operating under Elitetrax Marketing Sdn Bhd which is fully owned by Pertama Holdings Limited.
  3. To be eligible for the Harvey Norman Best Price Guarantee, you must provide to the relevant stores on the date of your purchase, or within ten (10) days from the date of purchase, evidence of any genuine competitor's advertised price for identical product (i.e, same brand, colour, model and quality) as advertised in a local daily newspaper, catalogue, radio, television advert or website. The competitor must have, or had the identical product in stock at the time the product was purchased by you.
  4. The identical product must be a lower price (lower price) than the advertised price or the price you paid for the product, after all allowances, bonuses, cash backs, and discounts, include any delivery charges, and advertised and available for sale by a local retail competitor actively engaged in the relevant stores's local retail market (competitor), during the period ten (10) days prior or ten (10) days after the date of your purchase (including online purchase). You may be required to supply the relevant stores with evidence of the competitor's advertised price and the relevant store reserves the right to verify the evidence of the identical product sold at the lower price.
  5. If your claim qualifies for the Best Price Guarantee, we will match the lower price and + 10% of the price difference within 10 days of your purchase.
  6. The Best Price Guarantee does not apply where:
    1. the competitor has an online store only, and does not have a physical retail store in Malaysia
    2. the lower price is conditional, or a price determined after the allowance of any amount for, or is part of a promotion involving, financing, installation, delivery, bundling, rebates, cash back offer, free or bonus offer, trade discount, stock clearance or any limited quantity promotion.
    3. the lower price is offered for a bulk purchase.
    4. the lower price is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events)
    5. the lower price is not available to the general public.
    6. the identical product is advertised in classifieds, commercial re-sellers or distributors who sell direct to the public, parallel importers, grey importers, direct importers, fire or liquidation sales, rack, clearance and warehouse outlets.
    7. the lower price has been discounted by the competitor by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost
    8. the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, seconds, refurbished/repaired lines, ex demo, limited quantity, clearance, trade or factory seconds, second hand or similar
    9. the lower price is the result of an error by the competitor
    10. the relevant stores is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase.
  7. The Best Price Guarantee may be terminated or amended at any time without notice.
  8. The Best Price Guarantee is only available to you on the date of purchase or during the period ten (10) days from your date of purchase from a relevant stores (including online).
  9. The Best Price Guarantee is subject to you complying with the relevant store's usual terms and conditions of trade.
  10. The information you provide to the relevant store will only be used to provide the Best Price Guarantee to you or to discuss your claim. You may direct questions relating to your privacy or any other Best Price Guarantee inquiries at Contact Us.
For more information about shopping at Harvey Norman, take a look at the Shop with Confidence page.

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