- Cart is empty
Job Title : Sales Supervisor
Name of Department : AV / C&C / Furniture / Bedding
Place of Work : Elitetrax Marketing Sdn Bhd (Harvey Norman)
Reports To : Store Manager
SCOPE AND GENERAL PURPOSE OF THE JOB
Responsible for effective supervision of a team of sales consultant in the achievement of the targets set.
MAIN DUTIES AND RESPONSIBILITIES
- Maintain Showroom Appearance and upkeep for making sure that the showroom is clean and free from debris before the showroom opens.
- Ensure professional attendance to all customers coming to the showroom including proper product briefings and demonstration to ensure customer satisfaction and a high success rate in sales.
- Monitor incoming and outgoing stock at the showroom and keep detailed records on all stock movements.
- Prepare Showroom Materials and Merchandise; responsible for making sure that every piece of merchandise is correct.
- Make sure that product demos are working and are available for customers use.
- In charge of training all new hires as well as training the entire staff when new products or procedures come out.
- Need to prepare daily, weekly and monthly sales report for their manager.
- Assist Head of Department to run the department with accountability from backroom to sales area management.
- Responsible for overseeing, supervising and managing the respective sections (sales personnel, merchandise, sales floor area) to achieve sales budget.
- Managing and understanding customer requirements and queries by providing high level customer service assistance.
- Maintain the high standards of customer service within the store and assist with all relevant store operations.
- To ensure any problem highlighted by the customers are resolved effectively and promptly.