Sales Supervisor

Job Title : Sales Supervisor

Name of Department : AV / C&C / Furniture / Bedding

Place of Work : Elitetrax Marketing Sdn Bhd (Harvey Norman)

Reports To : Store Manager


Responsible for effective supervision of a team of sales consultant in the achievement of the targets set.


  1. Maintain Showroom Appearance and upkeep for making sure that the showroom is clean and free from debris before the showroom opens.
  2. Ensure professional attendance to all customers coming to the showroom including proper product briefings and demonstration to ensure customer satisfaction and a high success rate in sales.
  3. Monitor incoming and outgoing stock at the showroom and keep detailed records on all stock movements.
  4. Prepare Showroom Materials and Merchandise; responsible for making sure that every piece of merchandise is correct.
  5. Make sure that product demos are working and are available for customers use.
  6. In charge of training all new hires as well as training the entire staff when new products or procedures come out.
  7. Need to prepare daily, weekly and monthly sales report for their manager.
  8. Assist Head of Department to run the department with accountability from backroom to sales area management.
  9. Responsible for overseeing, supervising and managing the respective sections (sales personnel, merchandise, sales floor area) to achieve sales budget.
  10. Managing and understanding customer requirements and queries by providing high level customer service assistance.
  11. Maintain the high standards of customer service within the store and assist with all relevant store operations.
  12. To ensure any problem highlighted by the customers are resolved effectively and promptly.

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