Smartphones Trade-In Deals

Smartphones Trade-In Deals

Smartphones Trade-In Deals

Upgrade smart! Enjoy free genuine screen replacement worth up to RM2,000 when you trade in your smartphone at Harvey Norman from 6 Nov to 3 Dec 2025.

How Trade-In Works
Simple 3-step process to get cash for your old device

Bring Your Device

Visit any Harvey Norman store with your old phone or tablet.

Device Assessment

Our experts will assess your device condition and confirm its trade-in value instantly.

Get Your Rebate

Agree on the price and get immediate rebate toward your new device purchase.

How to Claim Screen Protection
Quick and hassle-free repair service

Visit Store

Come to any Harvey Norman store with your damaged device.

Damage Assessment

Our team will assess the screen damage and process your claim.

Professional Repair

We'll handle pickup, repair with genuine parts, and return your device within 10-14 working days.

VISIT OUR STORE

FAQ

When a screen crack claim is submitted and the service center identifies additional issues, what is the process?

In the event that other issues are detected during the assessment, the service center will notify the customer accordingly.
The screen crack claim will be processed in accordance with the program's terms and conditions.
Any non-related repairs will be communicated with a separate quotation for the customer's review and approval prior to proceeding.

How long does the repair process take?

Under normal conditions where required parts are readily available, repairs are typically completed within 10 to 14 working days from the date the device is received by the service center.
Miifix and the service center will make every effort to expedite the process and ensure timely completion.
In cases where parts are unavailable or need to be specially ordered, the repair timeline may be extended, and customers will be notified accordingly.

Are the parts used for repair genuine?

Yes. All replacement parts used by authorized service centers are genuine and sourced directly from the manufacturer.
This ensures that every repair meets the brand's quality, safety, and performance standards.
Use of genuine parts also helps maintain the product's warranty and long-term reliability.

How will I be notified once the repair is completed?

Customers will be contacted via phone call, SMS, or email once the repair has been successfully completed and the device is ready for collection.
The service center will also provide details of the repair and any related documentation upon handover.

What happens if my claim is rejected?

In the event a claim is found to be ineligible under the program's terms and conditions—such as damages not covered, signs of unauthorized repair, or invalid documentation—the service center will notify the customer with a detailed explanation.
A quotation for paid repair may be provided for the customer's review and approval should they wish to proceed.

TERMS & CONDITIONS

The featured promotion is valid for in-store trade-in from 6 November - 3 December 2025.
The images shown are for illustration purposes only and may not be an exact representation of the product.
Harvey Norman reserves the right to reject any transaction(s) that does not meet this eligibility.
Harvey Norman reserves the right to amend the promotion mechanics and conditions without prior notice.
Harvey Norman reserves the right to revise the Sale Terms from time to time at our discretion. Such revisions are effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before making a purchase.

Screen Crack Protection Plan

This Screen Crack Protection Plan (“Plan”) provides one-time screen crack repair or replacement due to accidental damage within Malaysia. By activating the Plan, you agree to these Terms.
Coverage Period
- Coverage starts from the date of device purchase and lasts for 12 months.
- Applicable only for devices purchased through Harvey Norman with Miifix Trade-In.
What's Covered
- One-time screen crack repair or replacement using genuine parts.
- Free pickup and return service within Malaysia.
- Applicable for major brands: Apple, Samsung, Huawei, Xiaomi, Oppo, Vivo, Realme, Honor, OnePlus.
- For foldable devices: coverage applies to one display (inner or outer) only.
What's Not Covered
- Mechanical or electrical breakdown.
- Unauthorized repairs or modifications.
- Damage caused by negligence, misuse, fraud, or intentional acts.
- Damage from natural disasters, war, theft, fire, or power surges.
- Manufacturer defects or recalls.
- Commercial use or multiple-user environments.
Service Delivery
- Repairs completed within 14 working days from pickup.
- ENS Smart Solution reserves the right to change service methods based on availability.
Customer Responsibilities
- Provide required documents (IMEI, proof of purchase, etc.).
- Backup all data before service; data loss may occur.
- Follow ENS instructions for shipping and handling.
Limitation of Liability
- ENS and its service providers are not liable for data loss, delays, or indirect damages.
- Liability is limited to the original price paid for the Plan.
Termination
- Coverage ends immediately if:
General
- Plan valid only in Malaysia.
- Must be purchased by individuals aged 18 and above.
- Governed by Malaysian law.