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With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase.
There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Learn more about Product CareTM.
If you feel your product has failed a Consumer Guarantee (as defined by Malaysia Law) then don't worry, we've got you covered. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. (conditions apply).
Avoid shipping charges and pick up your order quickly and easily from your nearby Harvey Norman store. Simply buy online, select the Free pick up in store option and head to your nearest store to pick up your order.
We have over 40 locations across Malaysia offering you a great, local shopping experience. Visit your nearby store for demonstrations and advice across our great product range and rest assured that when you purchase from Harvey Norman online, mobile or in store, you can contact your local store at any time for assistance with your purchase. Find your nearest store.
Elitetrax Marketing Sdn. Bhd. 200301013807 (616227-D) Copyright © 2026 Harvey Norman is the trading name of Elitetrax Marketing Sdn Bhd, a wholly-owned subsidiary of Pertama Holdings Limited. All rights reserved.
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